After just searching the web for a research project I am working on I came across this article: 4.5 Tips for developing a Social Media Crisis. This is great for any one to know what to do in not only a professional standpoint but a personal one as well.
So how do you prepare for a social media crisis:
Designate a spokesperson.
- Who is going to respond to all comments. One person should be driving the boat. Make sure that you keep your passwords to only one person so everyone is not commenting on all social media mediums together.
Prepare Responses beforehand
- We all hope that there will never be a crisis but make sure you have a plan in place for different scenarios just in case. You can never bee to prepared in a case of emergency.
Create a game plan for comments
- Figure out what comments are going to be said and how the wording will flow. Do not argue with fans or bicker back and forth. Be polite and professional. Having a game plan for disrespectful comments will pay off.
Keep the negative comments up
- Never give into the negative comments. Dont make or comment on these negative comments. Stay away form making slanderous and negative phrases on social media sites.
Now that you’ve had the recap, hopefully we all will follow these plans and be prepared for a social media crisis. Click on link below to view full article: